We are looking for a Customer Service Representative to join the team at our office near Cornwall!
About the Job
The Customer Service Representative is a key part of a team that includes sales reps and service technicians who are dedicated to ensuring that our customers have maximum uptime.
Key Responsibilities:
- Processing customer orders according to procedure, ensuring the right parts are packed and shipped
- Receiving calls for service and forward them to the appropriate service technician
- Providing customers with repair status updates and order confirmations as needed
- Sending reminder emails from our CRM system to current clients
- Preparing and sending quotations for repairs
The most successful candidates have these attributes:
- Strong organizational/interpersonal skills
- High attention to detail
- Bilingual (English/French)
Job Category: Customer Service
Job Type: Full Time
Job Location: Cornwall ON
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