Service Coordinator

We’re looking for an organized, detail-oriented, and customer-focused professional who thrives in a collaborative environment. As our Service Coordinator, you’ll be the key link between our customers and the service team.

Core Responsibilities

• Track upcoming calibration/service dates and send reminders using our CRM system
• Arrange rental instruments when required, including documentation and shipping.
• Verify incoming instruments against service requests.
• Manage rental returns, including reminders and checklists.
• Create client quotations for service work and generate invoices
• Update records in CRM and SharePoint for traceability

Support Responsibilities

• Complete Receiving Reports and update online tracking form
• Respond to customer inquiries regarding order status, parts availability, etc.
• Prepare and arrange customer shipments
• Maintain a neat and tidy work space

The most successful candidates have these attributes:

• Strong organizational skills
• Customer-focused mindset
• Excellent communication skills, bilingualism required
• Detail oriented and proactive
• Experience with Sage 50 is a strong asset